Klantenservice
Within the Netherlands we ship everything with Post.nl letterbox parcels.
There is a track and trace code attached to it that you will receive as soon as we post your package.
You don't have to stay at home to receive these letterbox packages because they fit through the letterbox.
You will receive a notification from Post.nl when the package has been delivered to you.
We can also track your shipment online if necessary.
It depends on where you are. When we receive orders, we do our utmost to ship them the same day. We also usually have everything in stock. Of course, it can happen that we still have to make your jewelry, which is why we often indicate that it takes 3-5 working days for them to arrive. Overseas deliveries can take between 7-16 days. These delivery details are also stated in your confirmation email.
In the Netherlands we use Post.nl and for Europe we often use DHL. You will be asked to choose a delivery method during checkout.
If you want to cancel the purchase, we request that you use our return form . Fill in the form and cut off the top part. You can stick the top part on the package.
If you want to exchange an unused product, follow the same steps as for returning. The same conditions also apply as for returning.
We therefore request that you use our return form.
You can order the desired new product directly via our webshop.
The standard return period is 14 calendar days. The period starts after receipt of the product. For multiple products from a single order, the period only starts after delivery of the last product. If you have indicated that you want to cancel the purchase, you have another 14 days to return the product.
The costs for returning are at your own expense.
The costs depend on the chosen method.
If you return an item that needs to be repaired and this is also covered by the warranty, we will of course reimburse the shipping costs.
Damaged or used products will be charged for.
Unused items, without traces of use, with all labels and packaging still attached.
* Custom-made jewelry and items especially for you, which do not fall within the standard dimensions and/or designs (as stated on the website)
* Sale items
* One-off items and performances
CLIC Creations is committed to refunding all paid amounts within 14 days after dissolution. As soon as the jewelry has arrived at our premises, we usually process the return immediately (on working days).
This means that the amount due will often be returned to your account within 2-5 working days!
Please contact us about this via info@cliccreations.nl or call us on +31(0)73-7470088
Often anything is possible.
For example, we can also incorporate ash into many of our designs.
Please contact us via our contact page. We will be happy to answer all your questions. If it is urgent, you can always call +31(0)73 747 00 88
We check the IP addresses and also check whether the reviewer actually bought the jewelry from our website. Almost all of our reviews come in very shortly after the jewelry has been purchased.
No, it is against our principles to reward our dear, loyal customers for their reviews. I do often send a personal email when we see a nice review appear. It is also very nice for you as a customer to read how our jewelry is liked by others. If that is positive and honest, it only makes our work more fun and easier and you know what to expect from us.
To be honest? Nothing, because that is not allowed. Unless we can prove that a negative review is false and therefore unlawful.
Fortunately, we have only experienced that once. Someone did give a very negative review that really caught our attention. When we checked whether this person had ordered from us, it turned out that the name and email address were unknown to us.
I did send her a personal email asking why she had posted this review but never received a response. It would have been nice if we could have resolved her complaints directly with her.
Yes, you can rate us on google and also check out the reactions on our social media.
